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Leisure King - Frequently Asked Questions

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How do I book?
Simply call or text 01322 479909 or email info@leisureking.biz

What methods of payment do you accept?
We accept BACS, Electronic Payments, Debit and Credit cards.  Sorry, we do not accept cash.  Cheques can only be accepted for full amounts at least 14 working days prior to your event.

Do I have to pay a deposit?
Yes, we ask for around 25% at the time of booking.  This is to secure your item on the date you require.  Once we receive the deposit your booking becomes confirmed.  Without a deposit, your booking is NOT confirmed.

When is the balance due?
The balance is due no later than 14 days before the event.  We do not accept cheques as balance payments unless they have 15 working days to clear.

What areas do you cover?
For single item hires we cover Kent, London, Essex, West Sussex and Surrey.  We will travel to the rest of the UK for multiple items, Rodeo Bulls or Photo Booths.

What is your cancellation policy?
Please request our terms and conditions for full details, a copy is always sent with booking paperwork.  A copy is also available on our website.

Do you have insurance?
Yes, public liability cover to £5M and Employers Liability cover to £10M.

Does your insurance cover me if I run the equipment myself?
No, you will need to check with your own home or business insurance for this.  We are only insured during the use of the equipment if we stay to operate the equipment.

Are you registered with Environmental Health?
Yes, they gave us their top rating of 5 out of 5.

Is your equipment tested?
Yes, all our equipment has an annual test or service depending on the rules around that particular type of equipment.  All documents are available on request.

How can I ensure safety when you leave?
We don’t leave the equipment with you until we have run through the safety requirements first, which you will then sign to say you have been shown them.  These safety tips are also sent to you with your booking form so you can read them at your leisure.  You are responsible for the health and safety of your guests or clients when we leave equipment with you.  If you hire equipment with a server or operator, we ensure the equipment is run safely for you.

What if it rains?
All food items MUST be brought inside or kept dry under a marquee.  Inflatable equipment MUST be turned off and dried off before use.  We ask that sumo suits be stored in a shed or garage as they are not waterproof, they will also need to be dried off before use.  We may be able to postpone your hire if we can accommodate your new event date.  This will have to be arranged at least 7 days in advance, otherwise our cancellation policy applies.

I won’t be there when you set-up!
That’s OK. So long as your venue is expecting us and you have told them or us where you would like us to set-up.  We also ask you to provide a contact name and mobile number for the day so we can communicate if issues arise.

Are your staff CRB checked?
No.  We do not anticipate being left with children or vulnerable adults and so do not require one.

Are you VAT registered?
Yes.  All prices on the site show EX VAT prices so VAT needs to be added at 20%.

Leisure King Terms and Conditions - PDF - Click to open

 

Areas We Cover
We are based in Kent on the border of South East London, so regularly travel to events in the capital and home counties as well as Essex and Surrey. If you are outside this area please call to discuss further.

We can cover towns such as Ashford, Barnet, Brentford, Bexleyheath, Bromley, Camden, Clapham, Charlton, Catford, Croydon,Crayford, Canterbury, Chatham, Chelsea, Dartford, Deal, Dover, Ealing, Enfield, Eltham, Faversham, Folkestone, Greenhithe, Gillingham, Gravesend, Greenwich, Herne Hill, Herne Bay, Lewisham, Longfield, Medway, Maidstone, Northfleet, Newham, Putney, Rainham, Ramsgate, Rochester, Sandwich, Soho, Southend, Shepherds Bush, Sidcup, Strood, Sevenoaks, Swanley, Tunbridgewells, Tonbridge,Tenterden, Tonbridge, West Malling, Westerham, west kingsdown , Wimbledon, Welling.

If you are interested in any of our services, please contact us for more details.

For more information Tel. 01322 479909 or Mob. 07505 078463 or email info@leisureking.biz

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